Edata Ventures Pvt Ltd (“we” and “us”) is the operator of https://healthy18.in By placing an order through this Website, you agree to the terms outlined below. These terms ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
- Subject to stock availability. We try to maintain accurate stock counts on our website, but from time to time, there may be a stock discrepancy, and we may not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products and contact you about whether you would prefer to wait for the restocking of the backordered item or prefer us to process a refund.
- Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final cost for shipping to the customer.
3. Delivery Terms
3.1 Order Dispatching SLA
- Orders placed before 12:00 PM IST will be dispatched the same day; otherwise, they will be dispatched the next business day. Our warehouse operates from Monday to Friday during regular business hours, except on national holidays, in which case the warehouse will be closed. We take steps to minimize delays in these cases.
3.2 Change of Delivery Address Request
- You can change the delivery address at any time before the order is dispatched.
3.3 Items Out of Stock
- If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
3.4 Delivery Time Exceeded
- If the delivery time exceeds the forecasted time, please contact us so we can investigate.
4. Tracking Notifications
- Upon dispatch, customers will receive a tracking link to follow the progress of their shipment, based on the latest updates provided by the shipping service.
5. Parcels Damaged in Transit
- If a parcel is damaged in transit, please reject the parcel from the courier, if possible, contact our customer service. If the parcel has been delivered without you being present, please contact us for further steps.
6. Cancellations
- If you change your mind before receiving your order, we can accept cancellations at any time before the order is dispatched. If an order has already been dispatched, please refer to our refund policy. Please note that cancellations are not possible during sale periods or on sale items.
7. Customer Service
For all customer service inquiries, please email us at info@healthy18.com