At Healthy18, customer satisfaction is our priority. Our refund policy is designed to ensure a smooth and transparent process for handling returns and refunds. Please review the following conditions carefully:
Eligibility for Refund:
- Damaged or Defective Products: If you receive a product that is damaged or defective, you are eligible for a refund or replacement. The product must be returned in its original packaging and unused condition.
- Incorrect Products: If you receive the wrong product, we will replace it at no additional cost or offer a full refund upon receiving the returned product in its original, unused condition.
- Product Not as Described: If the product you received differs significantly from the product description, you may request a return and refund within the eligible time frame.
Non-Refundable Items:
- Health and Hygiene Products: Due to hygiene reasons, certain products like health supplements, personal care items, and similar products cannot be returned once opened or used unless they are defective or damaged.
- Final Sale Items: Items marked as “Final Sale” or purchased under special promotions may not be eligible for a refund.
Time Frame for Refund Requests:
- All refund requests must be made within 7 days of receiving the product.
- Requests made after the 7-day period will not be considered for a refund.
Refund Process:
- To initiate a refund, please contact our customer support team at info@healthy18.com with your order details and reason for the refund request.
- The product must be returned in its original packaging and unused condition.
- Upon receiving the returned product, we will inspect it to verify eligibility for a refund. Once verified, we will process your refund.
Refund Timeline:
- Refunds will be processed within 7 to 21 working days (excluding Saturdays, Sundays & National holidays) from the date we receive the returned product.
- Refunds will be credited back to the original payment method used during the purchase.
Shipping Charges:
- Shipping Costs on Return: If the product is returned due to our error (e.g., damaged, defective, or incorrect product), we will cover the return shipping costs.
- Customer-Initiated Returns: If the return is due to reasons other than our error, the customer will be responsible for any return shipping charges.
Refund Confirmation:
- Once the refund is processed, you will receive an email confirmation. Please check your bank statement or payment method to ensure the refund is reflected.
Cancellations:
- Orders can be canceled before they are processed and shipped. Once the order has been shipped, cancellation is no longer possible, and the customer will need to initiate a return after receiving the product.
Contact Us:
For any questions or assistance with refunds, please contact us at:
- Email: info@healthy18.com
- Phone: 9971069891